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Support Policy

At Amazing WP Plugins, we want our plugins to work well for your WordPress website and WooCommerce store. If you need help, we are here to support you.

Amazing WP Plugins is operated by Nitroweb Development LTD.

What Support Includes

Your active license includes support for the plugin you purchased.

Support includes help with:

  • Installing and activating the plugin
  • License activation and updates
  • Plugin settings and configuration
  • Using documented plugin features
  • Troubleshooting bugs or unexpected behavior
  • Compatibility issues with supported WordPress and WooCommerce versions
  • Basic guidance on how to use the plugin on your store

What Support Does Not Include

Support does not include:

  • Custom development or custom features
  • Building or redesigning your website
  • Custom theme styling beyond basic guidance
  • Fixing issues caused by heavily modified themes or third-party plugins
  • Server, hosting, DNS, email, or payment gateway configuration
  • WooCommerce setup unrelated to our plugin
  • Data entry, product setup, or store administration work
  • Support for expired or refunded licenses

If you need custom development, we may be able to provide a separate quote depending on availability.

License Requirement

Support is available only for customers with an active license.

If your license has expired, you may continue using the plugin version you already downloaded, but you will no longer receive support, updates, or new downloads until the license is renewed.

If a refund is issued, support, updates, and downloads for that purchase will end.

Response Time

We aim to respond to support requests within 1 working day.

Working days are Monday to Friday, excluding public holidays.

Some complex issues may take longer to investigate, especially if they require debugging a third-party theme, plugin conflict, server issue, or store-specific setup.

Before Contacting Support

Before opening a support request, please make sure:

  • WordPress is updated to a supported version
  • WooCommerce is updated to a supported version
  • Your plugin license is active
  • You are using the latest available version of our plugin
  • You have checked the plugin documentation, if available

This helps us diagnose issues faster.

What To Include In Your Support Request

To help us assist you quickly, please include:

  • Your name
  • Purchase email address
  • Order number, if available
  • Plugin name
  • Plugin version
  • WordPress version
  • WooCommerce version
  • PHP version, if known
  • A clear description of the issue
  • Steps to reproduce the problem
  • Screenshots or screen recordings, if helpful
  • Any relevant error messages

Please do not send administrator login details in your first message. If access is needed, we will ask for it and provide instructions.

Third-Party Compatibility

We do our best to make our plugins compatible with well-coded WordPress themes and plugins.

However, we cannot guarantee compatibility with every third-party theme, plugin, page builder, checkout customization, caching system, hosting setup, or custom code snippet.

If there is a conflict, we will do our best to identify the cause and suggest a solution where possible.

Customizations

Small usage questions are included in support.

Custom coding, custom layouts, custom integrations, or feature changes are not included as standard support. These may be handled as paid custom work if we are available.

Updates

Active licenses include plugin updates during the license period.

Updates may include bug fixes, compatibility improvements, security fixes, and new features. We recommend keeping plugins updated to the latest version.

Refunds

If you are requesting support because something is not working as expected, we are happy to help first.

You are not required to accept support during the first 14 days of purchase. Our refund policy still applies.

Please see our Refund Policy here: https://amazingwpplugins.com/refund-policy/

How To Contact Support

Please login and open a ticket with us at https://amazingwpplugins.com/support/

You may also contact us at:

support@amazingwpplugins.com

For presale questions please use the contact form at https://amazingwpplugins.com/contact/

Policy Updates

We may update this Support Policy from time to time. Any changes will be posted on this page with an updated effective date.

Effective Date: August 30, 2026